"INFOTECH GLOBAL" Recruits FRESHERS : Trainees / Jr. Developers

>> Tuesday, May 31, 2011

Jr. Developer_Infotech Global Inc.
Job Description :
We have very urgent requirements for Freshers / Trainees / Jr. Developers for our Gurgaon office.

Desired Profile :

We are looking for Freshers / Trainees / Junior Developers with 0 - 6 Months of experience. Candidates must have excellent comm skills.
Job Location: Gurgaon
Experience
: 0 - 6 Months
Education background :


Any Bachelors degree (preferably in IT/software engineering)/MCA (Regular Course)

If you are interested in the opening kindly send me your updated resume on : renu.khanchi(at)igiindia.com with below details:

Total Experience:

Relevant Experience:

Current CTC:

Expected:

Notice Period:

Current Location:
Contact Details :

Name: Renu Khanchi
Infotech Global Limited
Email : renu.khanchi(at)igiindia.com

Read more...

"AMAZON INDIA" Recruits FRESHERS : BE/BTech : Support Engineer -Consultant

>> Monday, May 30, 2011

Amazon Development Centre Pvt Ltd
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Support Engineer -Consultant
Job Description :

The Amazon FC Systems Team is looking for a Software Support Engineer who will act as first level support to work on configuration changes for FC applications, host management, along with other operational issues and activities related to FC application setup and optimization.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Desired Profile :


The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Job Qualifications :

- B.Tech in Computer Science or a related field.
- Object oriented experience in C++ and/or Java.
- Knowledge of the UNIX/Linux operating system.
- Other desired technical skills include Perl, Ruby, and Oracle SQL.
- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrates skill and passion for operational excellence.
- Excellent documentation skills

Contact Details :


Name: Mr./Ms.Anusha Vijaykanth
Amazon Development Centre Pvt Ltd

Email : anuvijay(at)amazon.com

Read more...

C Questions & Answers

>> Tuesday, May 24, 2011


1)    int p=5,r;
      r=(p--)+(++p)+p+(p++)+(--p);
      printf(“%d”,r);
      a)27        b)25        c)23         d)none

 2)    int a=5,b=6,p=9;
      if(p=a+b,a++,p=a-b)     printf("P");
      else              printf("R");      This code makes
      a)P         b)R         c)no output       d)Complier Error

3)    int i=5,j=6;
      -i;
      printf(“%d %d”,i,-j);         This code makes output
      a)-5 -6       b)-5 6    c)5 -6      d)5 6

4)    float f;  int p=5,r=2;
      f=p/r       The value of f is___________
     
5)    #define x(y) y*y
      main()
      { int r,p=5;
        r=x(p)/x(p);
        printf("%d",r);  }          This code makes
       a)25       b)36        c)49         d)1

6)    if(printf(“\0”))  printf("P");
      else        printf("R");      This code makes
      a)P         b)R         c)no output       d)Complier Error

7)    int i=-544;
      printf("%u",i);         This code makes output
      a)544       b)-64992    c)64992     d)-544

8)    #define int char
      #define char float
      main()
      {  printf("%d %d %d",sizeof(char),sizeof(int),sizeof(float));
            }                 This code makes
      a)Complier Error        b)1 2 4      c)1 1 1     d)4 4 4

9)    (i)   for(i=1;i>0;i++)  {}
      (ii)  for(i=1;;i++)  {}
      a)(i) finite loop     (ii) infinite loop
      b)(i) infinite loop   (ii) infinite loop
      c)(i) finite loop     (ii) finite loop
      d)(i) infinite loop   (ii) Complier Error

10)   union u
{  struct s
   {   int i;
       float f;  }s1;
 Char c[5];  }u1;
The total no. of bytes require for the ‘union u1’ is______bytes

11)   int r,p; char c=’5’,d[3]=”5”;
      r=c-‘0’;          p=d-‘0’;
      if(r==p)    printf(“P”);
      else        printf(“R”);            This code makes
      a)R         b)P          c)Cann’t define         d)Compiler Error

12)   float *f,e=4.56;
      f=&e;  printf(“%d”,sizeof(f));    The output is _________

13)   int p=44;
      do  while(p<44)   printf("P");
      while(p>44);            printf("R"):            This code makes
      a)PR        b)PPP....    c)R        d)Compiler Error

14)   int k=1,j=-1,l=2,p,r;
      p=--k||++j&&l--;        r=++j&&++p||++k;
      printf("%d %d %d %d %d",j,k,l,p,r);
      The output of above code is________________

15)   int p=56,r;
      r=~p;
      printf(“%d”,r);         This code makes
      a)-56       b)-55        c)-57       d)-44

16)   for(i=0;i<5;printf(“R”),i++);
      printf(“P”);            This code makes
      a)RRRRRP    b)RPRPRPRPRP      c)PPPPPR  d)Compiler Error

17)   i=5;
      j=++i++;
      printf(“%d %d”,i,j);          This code makes
      a)6 6       b)7 6       c)7 7       d)Compiler Error

18)   (1/0)?((0/0)?printf("P"):printf("R")):printf("S");    This code makes
      a)P         b)R         c)S          d)Compiler Error

19)   main()
      {
       printf(“%d”,printf(“%d\t%d”,printf(“xyz\rabc\t”),44));
       }                      This code makes output
      a)xyz\rabc\t 10 444    b)xyzabc 6 444    c)abc 8 444    d)xyz 8 444

20)   int p,r;
      P=4,456;
      r=5,544+p;
      printf(“d% %d”,p,r);          This code makes
      a)4,456 5,000     b)4,456 10,000     c)4 5       d)Compiler Error;

21)   #define x 50
      #define y x+10
      main()
      {
       int p,r;
       p=y*2;
       r=44/y;
       printf(“%d%d”,p,r);
      }           The values of p & r are ____________

22)   1. #define p 66
      2. main()
      3. {  int r=2;
      4.    p=p+r;
      5.    printf(“%c”,p);    }          This code makes
      a)Compiler Error at line 4   b)Compiler Error at line 5
      c)Compiler Error at line 3   d)Output is D

23)   double far *f, near *n;
      printf(“%d %d”,sizeof(f),sizeof(n));      This code makes output
      a)2 2       b)4 2        c)8 4            d)4 4

24)   for(p=8;p>0;printf(“%d ”,p--))
      {
       switch(p)
 {
  case 5:
  case 6:
      p=0;
      break;
  }
 }                This code makes output
a)8 7 0 0 4 3 2 1        b)8 7 6 5        c)8 7 6      d)8 7 0

25)   main()                        s()                     f()
      {                             {                       {
       void (*f)(),s();             printf(“sss”);         printf(“fff”);
       f=s;                         }                      }
       f();
 }                      This code makes
a)sss       b)fff       c)a or b    d)Complier Error

26)   int p[10]={5,6},r;
      r=p[p[p[p[1]]]]; 
printf(“%d”,r);         This code makes
a)6         b)garbage value    c)0        d) Compiler Error

27)   main()
      {
       int p=0;
       while(p<=50)
       for(;;)
       if(++p%50==0)
       break;
       printf(“%d”,p);
       }                      This code makes
a)50        b)100        c)150       d)Compiler Error

28)   float *p,a[]={5.4,5.6,5.8};
      p=&a;
      p++;
      printf(“%f”,*p);        This code makes output
      a)5.5       b)6.4        c)5.7       d)5.6

29)   main()                        g(int l)
      {                             {
       int i=5,k=5,j;               return(--l);
       g();                         }
       j=g(i++)+(k--)+g(k);
       printf(“%d”,j);
       }                This code makes output
      a)15        b)14        c)13        d)12

30)   int i=4,j=5,k=6;
j=(i+k,k++,j+--k),(k-i,--i+j);
printf("%d %d %d",i,j,k); The output of this code is _____________
 
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
b
b
c
2.0
a
b
c
d
a
6
b
2
c
1 0 2 1 1
c
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
a
d
b
c
c
70 10
a
b
d
a
c
b
d
c
3 11 6








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Grace Labs Bangalore Recruting Freshers

>> Monday, May 23, 2011

Grace Labs inviting freshers to come and be a part of this dynamic
and innovative company in Device drivers.
 
Location: Bangalore,Kannur (kerala).
Eligibility:
Minimum qualification B.Tech/BE/MCA (CS/IS/EC/EE/IT). 
 
Cut off - 70%
.
How to apply:
 
Send your resume with covering letter to hr@gracelabs.com
The subject line must havedegree/branch/percentage/years of
experience (Eg: BE/CS/65%).
 
Your resume should have the following details.
1. Marks from 10th onwards.
2. Contact address with phone number.
3. Email id.
4. Personal details.

Read more...

CAMPUS SELECT FRESHERS PLACEMENTS FOR 2011 BATCH

>> Saturday, May 21, 2011

KPIT Cummins
Job Profile : Graduate Trainee Engineer
Interview Location : Bangalore
Eligibility Criteria :
• BE (ECE, E&TC, E&I)
• 2011 Passout
• Percentage Cut off : 58% throughout academics
Training Period : 6 Months
Salary : 2.8 Lakhs p.a (11k during training period)
Tentative Interview Date : 24/25 May 2011
Ness Technologies
Job Profile : Graduate Trainee Engineer
Interview Location : Bangalore / Mangalore
Eligibility Criteria :

• BE (CS, IS)
• 2011 Passout
• Percentage Cut off : 65% throughout academics
Salary : 3.5 Lakhs to 4 Lakhs p.a
Tentative Interview Date : Fourth week of May 2011
EMC 2
Job Profile : Advanced Technical Support
Interview Location : Bangalore
Eligibility Criteria :

• BE (CS, IS, ECE)
• 2011 Passout
• 65% throughout academics
CTC offered : 5.2 Lakhs per annum
Other details :

• Students applying for this would be required to work on a 24×7 support. Working on a shift basis.
Tentative Interview Date : 10/12 June 2011
How to Register ?
Registration Date : From 16th to 31st May 2011 (Sunday Holiday)
Registration Timings :

• Monday to Friday : 9.30 AM to 5.30 PM
• Saturday : 9.30 AM to 12.30 PM
• Sunday : Holiday
Registration Fees : Rs. 499
To register for the drives Visit :

Campus Select India Pvt Ltd,
# 168, 9th Cross, CMH Road,
Indiranagar Ist Stage,
Bangalore – 560038
Contact Number : +91-80-42042561
Subscription Fees :

• Get minimum of 5 job alerts with companies for Jobs. Registration fee Rs. 499 Only Non Refundable (Terms and Condition applicable).
• Eligible Criteria for registration : BE/B.Tech (CS,IS,IT,ECE,TELECOM and Electronics and Instrumentation) 60% in 10th and 12th and 58% BE/B.Tech

Read more...

"AEL DATA" Recruits FRESHERS : Freshers (2010-2011Passed Out)

>> Friday, May 20, 2011

AEL Data Services LLP, is an IT services company specialized in e-Publishing, Digitization, e-Learning and custom application development services. It has established as an organization with over 600 IT professionals offering services.
Freshers (2010-2011Passed Out) - Wanted
Job Description :
Fresher should have knowledge in programming skills. Knowledge in Java would be an added advantage.

Desired Profile :

* Freshers with 0 to 1 Yrs of experience wanted.
* Should have good written and spoken skills
* Should have a very good aptitude
* Should be a self learner and have attitude to learn things

Contact Details :


Name: Padmapriya J
AEL Data

Email : padmapriya(at)aeldata.com

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Accenture Recruiting Freshers For Voice Process

Job Description

Dear Candidate,

We have career opportunities for (Voice) process in Accenture, Mumbai.

We are looking for candidates with any Graduation degree/ Graduation awaiting results (no KT pending + fresh attempt) / under grads& BE with 55% or less than 55% can walk in for a  interview Accenture BPO voice,Mumbai.

Please note:

Under Graduates should have at least 6months of Customer Service Industry Experience

Fresher’s or with experience in any domain will be eligible for this job opening.

Candidates must have good communication skills and should be open to working in rotational / night shifts(US)

Work Location:Mumbai

 Semi Technical Voice Process  (ISS: Internet Service Support)

For Semi Technical Process: To provide high quality Tier 1 Technical Support service to Customers with focus on 100% issue resolution and 100% customer satisfaction.  To adhere to Client defined as well as internally defined processes and procedures while handling inbound calls as well as making outbound calls.  To strive and achieve personal SLA Targets on Primary and Secondary performance Metrics in line with Client and Company guidelines as well as Management directions.

  Unique Knowledge & Skill Requirement for above Process

Good customer service skill with neutral accent

Basic technical knowledge of Computers, peripherals like Modem, Windows operating

Systems, Internet connectivity, Email software, Browser software.

Ability to multi-task in usage of different applications and tools

Willing to work in nightshifts is must

We are looking for people with:

 Excellent Communication

Excellent customer servicing skills         

Prior experience in BPO/ Call center would be preferred.


Candidate should be flexible to work in any shift.

 Please note the interview process for the above mentioned process is as follows:

 1) Merit Track - Voice and Accent Evaluation

2) HR Round

3) Voice and Accent Evaluation by Accenture

4) Grammar/Technical Test 

5) Operations Round


To ensure we are able to consider you for our current vacancies, please bring the following documents along with the originals (for our reference):

Please Note: Passport Size photograph is must at the time of Interview

• X, XII & Graduation Mark sheets + Certificates

• Experience Letter/ Resignation Acceptance letter (DOJ + LWD has to be mentioned & document should be on the letter head of the company/ Company seal)

• Offer Letter/ Salary Slips (Last 2 organizations)

• Emp ID Proof

• Photo Identity – Passport/ Driving License/ College ID

• Pan Card

• Address Proof – Ration Card/ Electricity Bill/ Passport/ Driving License

• Photographs: Passport size (5)

 For more Information contact on +919916280291  between 10:00 A.M to 7:00 P.M


 NOTE: Rehire Cases is also considered, Absconding as well as UG/Freshers with Excellent communication skills also are eligible for the Profile.

Kindly Ignore the mail, if the requirement  is irrelevant and does not suits to the profile.

 Regards,

Ambika

Human Resource

Accenture, India

LocationsMumbai

Experience0 - 7 years

Key SkillsExceptionally Excellent communication skills

FunctionCustomer Service/ Call Centre/ BPO

RoleTechnical Support Executive ( voice)

IndustryITES/ BPO/ KPO

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Dhatre Technosoft Pvt Ltd Recruits Freshers for Process Associate

>> Thursday, May 19, 2011

Eligibility: Any Graduate
Location: Hyderabad
Job Category: BPO, BSc/BCA/BCM, Others
Last Date: 31 May 11
Job Type: Full Time
Hiring Process: Face to Face Interview.
Job Details
logo
Qualification : Any Graduate

Skills Required :
  • Fluency in English language & communication skills.
  • Openness to work night shifts.
  • Clear accent, pleasant voice, telephone.
  • Etiquette and good listening skills.
  • Ability to grasp and relate quick response. 
  • Interested candidates can send your resumes at monicasiliveri@dhatretechnosoft.com with the subject line as " FW - Process Associate".

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Crown Solution India Pvt. Ltd Recruiting Technical Support freshers

Eligibility: Any Graduate
Location: Chennai
Job Category: BPO, BSc/BCA/BCM, Others
Last Date: 31 May 11
Job Type: Full Time
Hiring Process: Face to Face Interview.
Job Details
Qualification : Any Graduate
Desired Candidate Profile :
  • Knowledge in International or Domestic Voice support, Technical support, Customer support.
  • Excellent communication skills.

Interested candidates can send your resumes at aishwarya@crownsolution.com with the subject line as " FW - Technical Support Officer "

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Genisys Group Recruiting freshers for Domestic voice support

Eligibility: Any Graduate ,Diploma
Location: Bangalore
Job Category: BPO, BSc/BCA/BCM, Others
Last Date: 27 May 11
Job Type: Full Time
Hiring Process: Face to Face Interview.
Job Details
Job Description (Domestic process):
  • Any graduate / undergraduate
  • 0 to 2 years of experience in voice support (domestic)
  • Must know Tamil/Telugu/Kannada/Malayalam/Hindi
  • Manageable English speaking skills
  • Ready to work in a domestic BPO environment
  • Flexible in shifts
  • Should stay near by Whitefield/Marathalli/ Indiaranagar/ Ulsoor/ TM/ Nagawara/ Kammanahalli/ Hennur/Frazer Town/ Cox Town etc
  • Ready to work for Inbound/ Outbound voice process
Note : This is going to be a voice process and candidates require to work in any shift


How to apply

If you are eligible please send your resume at saunak.biswas@genisys-group.com with subject line as "FW_Genisys_Freshers"

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CAMPUS SELECT FRESHERS PLACEMENT DRIVE AT MANGALORE


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CMS INFO SYSTEMS PLACEMENT PROCEDURE FOR NETWORKING ENGINEER AND TERMS FOR JOINING

>> Wednesday, May 18, 2011

CMS Placement Procedure for networking engineer and its terms for Joining

1.Written Test

2.Telephonic Interview

Written test on simple aptitude , reasoning and English.

R.S Agarwal is more than sufficient for aptitude and reasoning

English Bits consits of correction of Sentences and antonyms, synonyms, odd man out etc....

In Telephonic Interview, the Interviewer checks Candidates Communication Skills and Technical Skills,

1.Go through your profile??

2.Questions on Unix , Kernels, Shells, Types of Printers,OS types etc

TERMS FOR JOINING MENTIONED IN PROVISIONAL LETTER

REF: CMS/203/HHYD/MRD/05/04
To,
XXXXX
Sub: - Provisional Offer Letter to join CMS System Specialist Program.
Congratulations!!!
This is with reference to the interview you have attended at XXXXX.
With pleasure we inform you that you have been selected for CMS System Specialist Program.
Your terms of joining shall be as follows.
1. Training shall be imparted in 3 months. The In-house training will be conducted only at CMS Learning Division, Secunderabad office.

2. The Trainee is required to strictly adhere to the rules and regulations including defined standards of attendance, punctuality, regularity, confidentiality, discipline and commitment during the entire period of the Training.

3. After successful completion of training, the trainee shall be provided with a Training Certificate from the company and will be deployed in CMS Info Systems, CMS business associates or Clients.

4. Successful completion of course shall mean maintaining 90% attendance during the training and NOC with Successful completion certificate.

5. To join CMS System Specialist Program you shall pay training cost to CMS info systems as stated under.
- Rs. 25,000/- DD in favour of “CMS INFOSYSTEMS P LTD” Payable at Hyderabad before 10th May 2011, and balance of Rs.20,000/- after one month of Joining.

6. You will have to submit Photo copies of Birth Certificate for Age Proof/Copy of Academic certificates/ and 3 copies of Stamp Size photographs to complete the formalities of your registration. Hence you are requested to carry the same on the date of joining.

7. All the documents mentioned in Point no 6 along with DD should reach our office on or before 10th May 2011 else this offer letter shall stand cancelled.

Note: During the Training you will not be paid any stipend.
Wish you all the best for your corporate journey.
Thanks & Regards,
XXXX

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HIRING FRESHERS FOR MNC IN CUSTOMER CARE

  • INBOUND PROCESS
  • DAY SHIFT
  • 5 DAYS WORKING
  • FIXED PACKAGE + INCENTIVES
FOR MORE DETAILS

 CALL SOMA 09830105585

AND REFER YOUR FRIENDS WHO ARE INTERESTED

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Unisys Placement procedure

>> Tuesday, May 17, 2011

Unisys Placement procedure by a Selected Candidate

Hello Friends,
  I am very happy to say that I got job in Unisys Technologies.Here I will explain the placement procedure conducted by them at SPMVV in Tirupati.Interviews were conducted for the positions of Technical support. Placement procedure consists of four rounds,

1.Communications Round

Here we are asked to speak about any topic of our choice,and asked us to read a passage ,testing the communication and voice in this round.

2.Written test
It has questions on reading comprehension,correction of sentences,IQ(Series completion,No.of triangles in a figure like that questions)
adding to those they are asked us to listen a audio conversation for  2 min .After listening they asked us to answer 10 questions based on the conservation.This is somewhat typical.

3.Technical Round
Questions on hardware and operating systems and simple questions on windows os and others.

4.HR Round
HR round is simple ,he asked me to tell about yourself, and what do you know about company,explain me the job profile.
Finally I got selected after clearing all these rounds.
Package: 2.25laks per annum in training
2.65 after training

Interviewers are pretty cool and friendly...

Read more...

IBM Technical Support Recruitment Procedure at SVNE Tirupati

1. Group Discussion

 Here a topic is given to spoke about the topic and the topic given on that day was  Education System in India
First Everyone took their chance from among the group and expressed their views, HR gave chance to all participants by asking everyone to speak about the topic. Finally he selected 5 members to the next round.

2.Technical Interview

Here Interviewer tests the basic computer networks and questions like

1.What is VPN?

2.What is Wi-fi?

3.How do you connect a network printer?

4.Questions on your projects?

5.Why IBM? What you Know about IBM??


3.Telephonic Interview.

One cannot take granted if they clear TR, because Telephonic Interview is crucial one to get into job.Here the call from HR is from company office,he mainly tests the clarity, voice, accent, grammar, formation of sentences, spontaneity, and asks to go through your profile and asks questions on your profile.

All the very best for guys attending for this interviews....










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Ways to Get a MNC Job through Off campuses and Walkins

Friends, who are searching for jobs desperately, and who are vexed with college managements without placements, the present trend the freshers have opportunities galore.Explore Each and every opportunity.

Taking a potential aptitude test is first best option like

1.E LITMUS
E Litmus is the most taken test by freshers to get a job in their dream companies. This test has the most number of  applicants.As CAT for MBA, to get a job in premium companies E Litmus is Advisable. Its method of giving negative marks is scientific and appreciableSAMSUNG, WEBLOGIC, etc
where a student can have better scope to get good PH. Companies as clients for e litmus like MCAFEE,

2.ASPIRING MINDS
After the E Litmus the better test is Aspiring minds, It is not so tough nut to crack as E Litmus. Companies like HCL Comnet, , Mphasis, and Other Considers this score test for conducting Interviews.

3.Freshers world.
Upload your Resume and Profile in Freshers world. Become a  premium member in freshers world and attend for the MNC's Interviews organized by them.

Upload your resumes in websites like
1.First Naukri 
2.Naukri
3.Monster India

DON'T GO FOR TIMES JOBS IT IS SPAM


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HCL Comnet Recruitment Procedure through Aspiring minds

JOB POSITION :Graduate Engineer Trainee

CTC: 2.75 LPA

Procedure consists of  four rounds
1.Written Test
   a)aptitude
   b)reasoning
   c)English
2.Group Discussion(Elimination Round)

3.Technical Interview(Questions on Computer Networks, and our favorite subjects)

  CN Questions like what is router,modem,types,IEEE Standards,etc 
If technical round is cleared then its over,job gained

4.HR Interview
Simple Questions like tell me about yourself, family background, willingness to relocate etc

All the Best
























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BPO sector likely to grow faster than IT services

>> Monday, May 16, 2011

Acquisitions by Indian outsourcing companies are continuing unabated, driven by an increasing need to both deepen and broaden their capabilities in their search for growth and scale.
A key driver of this activity is a little noticed long-term trend that should become more obvious as the years roll by: that of the business process outsourcing (BPO) sector growing faster than information technology (IT) services outsourcing.
Aegis Ltd has notched up 18 acquisitions in the past few years, spending a total of $300-400 million, while Genpact acquired Headstrongfor $550 million a few weeks ago.
On Tuesday, ExlService Holdings Inc., listed and headquartered in the US, said it had agreed to acquire another US-based company Outsource Partners International (OPI), which provides finance and accounting (F&A) outsourcing services, for $91 million.
Another BPO firm, Firstsource Solutions Ltd, announced a joint venture with Sri Lanka’s flagship telecom service provider, Dialog Axiata Plc.
Gaurav Gupta, managing partner at consulting firm Everest Group, points out that unlike IT services, the BPO sector was not hit as hard by the downturn of 2008-09.
“IT services has now bounced back strongly and is growing much faster than BPO as a short-term trend. In the long-term, however, especially given that the IT services market is very well penetrated, it is BPO which will outpace growth.”
Rohit Kapoor, president and chief executive of ExlServices, agrees. “A data point that we have considered suggests that worldwide IT outsourcing spend is growing at 4% while BPO is growing or will grow at 6-8%. Look at the actual IT spend of companies. That is growing at only around 2%, reflecting their actual growth.”
Kapoor added that on an average, for every $1 billion spent on IT, a company would spend $4-5 billion on BPO.
“It (BPO) is a much larger market and it is not that well-penetrated. So the long-term road ahead is clear,” he said.
As with IT services, BPO clients are becoming more demanding and looking as much to solve business problems as to reduce costs. This calls for a deeper industry domain knowledge as well as global capability—the other key factors driving acquisition activity in the space.
Take Exl’s acquisition of OPI. Exl has a finance and accounting (F&A) practice that contributes about 15% to its total revenue of about $250 million.
OPI has a strong F&A practice, and post acquisition, Exl will see contribution from this jump to 35% of its projected $347-350 million annual revenue. It will end up with strong practices in insurance and F&A, about $150 million and $125 million, respectively, in revenue.
From an IT services perspective, the banking, financial services and insurance vertical was the first to bounce back from the slowdown and has led growth for Indian IT companies.
“Growth and profitability—that is what they (BPOs) are looking for,” said Everest’s Gupta.
When Genpact acquired Headstrong, it was more than an augmentation of its existing services. It was about a BPO company making a play for IT services. While Genpact clearly sees value here in adding to its top line, a larger question is whether there is a trend towards integrated services.
Firstsource is as much a “pure play” BPO company as any, and for Matthew Vallance, its chief executive and managing director, IT is about the platform and not about offering IT services to his clients.
Gupta says integrated work orders are still limited. Even if companies have an integrated vendor, IT outsourcing and BPO get conceptualized, ordered and implemented separately. A chief executive officer, of course, may see value down the line in negotiating prices.
For Aparup Sengupta, global chief executive and managing director of Aegis, part of the Essar Group, a diversified capability model does work. The company’s acquisitions approach, he says, is now being followed by others in the industry.
He also notes that in the BPO space, distinctions such as between voice and data, IT outsourcing and BPO, and integrated and stand-alone players, often blur.
“It is about the complete transaction rating, the closeness to the customer, and the total customer experience,” Sengupta said.
“It is with this kind of approach that we have cracked really large deals, and are on the way to a billion dollars in revenue,” he added.

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